Compassionate Patient Access & Registration Specialist

ochsner; Morton (IL); On-site; USD 32,000 - 52,000; Full time

Job summary

Ochsner in the United States is seeking a patient access specialist to greet patients, schedule appointments, and complete the registration/admission process. You will verify identifications, handle insurance verification, and collect payments at point‑of‑service.

Responsibilities include communicating benefits, inputting demographic data, balancing cash, and supporting multiple functions across patient and payer types. Prioritizes confidentiality and high-quality service.

Qualifications

• High school diploma or equivalent is required.
• Preferred Associate’s degree.
• 1+ year in hospital/clinic or similar customer-facing role.
• Certifications in Healthcare Access (CHAM/CHAA) or Medical Assistant preferred.
• Proficient with Windows-based software and data entry systems.

Responsibilities

• Provide excellent customer service to patients and guests.
• Handle scheduling, registration, and hospital admission processes.
• Gather and input patient demographic and financial information.
• Explain insurance benefits and collect co-pays and other payments.
• Balance cash drawer and complete end-of-shift procedures.
• Collaborate with departments while maintaining patient privacy.

Skills

Data entry

Communication

Windows apps

Interpersonal skills

Billing rules knowledge

Organizational skills

Problem solving

Time management

Collaboration

Education

High school diploma

Associate's degree

Tools

Hospital billing software

Data entry systems

Job description

Ochsner in the United States is seeking a patient access specialist to greet patients, schedule appointments, and complete the registration/admission process. You will verify identifications, handle insurance verification, and collect payments at point‑of‑service.

Responsibilities include communicating benefits, inputting demographic data, balancing cash, and supporting multiple functions across patient and payer types. Prioritizes confidentiality and high-quality service.