Compassionate Patient Access Specialist

LCMC Health; New Orleans (LA); On-site; USD 36,000 - 48,000; Full time

Job summary

LCMC Health in New Orleans seeks a Patient Access Representative to greet patients, schedule appointments, verify insurance, and guide families through registrations and financial processes. You will be the first touchpoint in the patient journey, providing clear information and compassionate service.

You thrive in a busy healthcare setting, stay organized, communicate effectively, and handle multiple tasks with accuracy.

Qualifications

• Experience delivering patient-centered service in fast-paced environments.
• Ability to verify insurance and assist with basic billing questions.
• Comfort coordinating with multiple departments to support admissions.

Responsibilities

• Greet and assist patients, families, and visitors in person and by phone.
• Schedule appointments and coordinate patient services accurately and efficiently.
• Register patients and update demographic, insurance, and guarantor information.
• Verify insurance eligibility and collect required documentation.
• Support admissions, transfers, discharges, and bed placement processes as needed.
• Explain financial responsibilities, collect payments, and connect patients with financial assistance resources.
• Answer calls and direct patients to the appropriate departments and services.
• Collaborate with clinical and support teams to help ensure a seamless patient experience.

Skills

Customer service

Interpersonal skills

Communication

Problem-solving

Organization

Time management

Education

High School Diploma or GED

Job description

LCMC Health in New Orleans seeks a Patient Access Representative to greet patients, schedule appointments, verify insurance, and guide families through registrations and financial processes. You will be the first touchpoint in the patient journey, providing clear information and compassionate service.

You thrive in a busy healthcare setting, stay organized, communicate effectively, and handle multiple tasks with accuracy.