Compassionate Patient Access Specialist

100 LCMC Health; Metairie (LA); On-site; USD 32,000 - 42,000; Full time

Job summary

LCMC Health in Metairie, LA is hiring a Patient Access Representative to greet patients, schedule appointments, register information, and verify insurance to keep care moving smoothly.

You’ll explain financial responsibilities, collect required documents, assist with admissions, and connect patients with financial assistance, while collaborating with clinical teams for a seamless experience. This is a fast-paced role that requires compassion and clear communication.

Qualifications

• Strong customer service and interpersonal skills.
• Ability to explain financial responsibilities clearly.
• Experience in healthcare settings preferred.

Responsibilities

• Greet patients, families, and visitors in person and by phone.
• Schedule appointments and coordinate patient services accurately.
• Register patients and update demographic, insurance, and guarantor information.
• Verify insurance eligibility and collect required documentation.
• Support admissions, transfers, discharges, and bed placement processes as needed.
• Explain financial responsibilities, collect payments, and connect patients with financial assistance resources.
• Answer calls and direct patients to the appropriate departments and services.
• Collaborate with clinical and support teams to help ensure a seamless patient experience.

Skills

Customer service

Interpersonal skills

Communication

Problem solving

Education

High School Diploma or GED

Tools

Healthcare systems software

Job description

LCMC Health in Metairie, LA is hiring a Patient Access Representative to greet patients, schedule appointments, register information, and verify insurance to keep care moving smoothly.

You’ll explain financial responsibilities, collect required documents, assist with admissions, and connect patients with financial assistance, while collaborating with clinical teams for a seamless experience. This is a fast-paced role that requires compassion and clear communication.