Compassionate Patient Access & Scheduling Specialist

100 LCMC Health; United States; On-site; USD 42,000 - 56,000; Full time

Job summary

LCMC Health is seeking a Patient Access Representative to guide patients through scheduling, registration, and financial steps with care and clarity. You will verify insurance, assist with admissions, and help patients understand their financial responsibilities in a compassionate, efficient manner.

Ideal candidates bring strong customer service skills, excellent communication, and the ability to multitask in a fast-paced healthcare setting while maintaining attention to detail and empathy for

Qualifications

• High School Diploma or GED (or equivalent experience).
• 2 years of customer service and/or healthcare experience preferred.

Responsibilities

• Greet and assist patients, families, and visitors in person and by phone.
• Schedule appointments and coordinate patient services accurately and efficiently.
• Register patients and update demographic, insurance, and guarantor information.
• Verify insurance eligibility and collect required documentation.
• Support admissions, transfers, discharges, and bed placement processes as needed.
• Explain financial responsibilities, collect payments, and connect patients with financial assistance resources.
• Answer calls and direct patients to the appropriate departments and services.
• Collaborate with clinical and support teams to help ensure a seamless patient experience.

Skills

Customer service

Interpersonal skills

Communication

Problem solving

Attention to detail

Multitasking

Compassionate

Education

High School Diploma or GED

Tools

Registration software

Basic computer literacy

Job description

LCMC Health is seeking a Patient Access Representative to guide patients through scheduling, registration, and financial steps with care and clarity. You will verify insurance, assist with admissions, and help patients understand their financial responsibilities in a compassionate, efficient manner.

Ideal candidates bring strong customer service skills, excellent communication, and the ability to multitask in a fast-paced healthcare setting while maintaining attention to detail and empathy for