Patient Access Specialist — Care Concierge

LCMC Health; New Orleans (LA); On-site; USD 36,000 - 48,000; Full time

Job summary

LCMC Health is seeking a Registration/Customer Service Associate to greet patients and families, gather accurate demographic and insurance details, and schedule appointments at convenient locations and times. You will verify information, initiate admissions paperwork, and assist patients with financial counseling and payment arrangements.

The role emphasizes compassionate, customer-focused service in a hospital setting, handling calls and guiding patients to services while maintaining precise

Qualifications

• 2 Years of Experience in Customer Service/ Healthcare.
• High School Diploma/GED or equivalent, or 2 years of applicable experience.

Responsibilities

• Greets patients, guests and family members either on phone or in person.
• Schedules patient appointments with providers at appropriate locations and times.
• Verifies patient information to avoid duplicate records and completes registration of new patients.
• Assists patients with understanding financial obligations and sets up payment arrangements.
• Provides excellent customer service and directions within the facility.

Skills

Customer Service

Healthcare familiarity

Phone etiquette

Education

High School Diploma/GED or 2 years of experience

Job description

LCMC Health is seeking a Registration/Customer Service Associate to greet patients and families, gather accurate demographic and insurance details, and schedule appointments at convenient locations and times. You will verify information, initiate admissions paperwork, and assist patients with financial counseling and payment arrangements.

The role emphasizes compassionate, customer-focused service in a hospital setting, handling calls and guiding patients to services while maintaining precise