Patient Access & Financial Concierge

100 LCMC Health; Ardmore (NC); On-site; USD 38,000 - 46,000; Full time

Job summary

LCMC Health is seeking a Patient Access Associate – Financial Clearance to guide patients through scheduling, registration, insurance verification, and financial responsibilities before care is provided.

You will help patients understand their costs, collect payments when needed, and support care teams with accurate information, ensuring a smooth experience from start to finish. The role requires compassion, attention to detail, and strong communication skills.

Qualifications

• High school diploma or GED required.
• Experience in healthcare or patient access is a plus.
• Strong interpersonal and communication skills.

Responsibilities

• Schedule patient appointments and coordinate registrations.
• Verify insurance coverage, eligibility, and demographic information.
• Create and update patient accounts accurately and efficiently.
• Collect and scan required documentation, including IDs, insurance cards, and authorizations.
• Explain copays, balances, estimates, and financial responsibility to patients.
• Collect point-of-service payments and support financial assistance processes when needed.
• Resolve registration and work queue errors in a timely manner.
• Communicate updates clearly with providers and internal teams.

Skills

Customer service

Communication

Multitasking

Insurance verification

Education

High School Diploma or GED

Job description

LCMC Health is seeking a Patient Access Associate – Financial Clearance to guide patients through scheduling, registration, insurance verification, and financial responsibilities before care is provided.

You will help patients understand their costs, collect payments when needed, and support care teams with accurate information, ensuring a smooth experience from start to finish. The role requires compassion, attention to detail, and strong communication skills.