Compassionate Patient Access & Scheduling Specialist

Geisinger Clinic; Lewistown (Mifflin County); On-site; USD 30,000 - 42,000; Full time

Job summary

Geisinger Clinic Lewistown is seeking a Front Desk/Patient Access professional to greet and register patients, verify demographics, and support the checkout process. The role includes scheduling follow-ups, handling insurance information, and communicating financial obligations to patients to ensure a smooth visit.

The position requires strong clerical, communication, and customer service skills, with a commitment to patient privacy and high-quality service in an office setting.

Qualifications

• High School Diploma or GED required.
• Prior front desk/clerical experience preferred.
• Excellent communication and customer service skills.

Responsibilities

• Check patients in for appointments and verify demographics.
• Monitor patient wait times and communicate changes to patients.
• Explain insurance processes and assign primary/secondary/tertiary coverages.
• Explain fees and collect payments at time of service.
• Complete regulatory forms and ensure patient privacy per HIPAA.
• Schedule follow-up appointments including referrals or specialty visits.
• Handle multi-channel messages regarding appointments, referrals, prescriptions, and complaints.

Skills

Clerical I

Communication

Customer Service

Office Confidentiality

Education

High School Diploma or GED

Job description

Geisinger Clinic Lewistown is seeking a Front Desk/Patient Access professional to greet and register patients, verify demographics, and support the checkout process. The role includes scheduling follow-ups, handling insurance information, and communicating financial obligations to patients to ensure a smooth visit.

The position requires strong clerical, communication, and customer service skills, with a commitment to patient privacy and high-quality service in an office setting.