Compassionate Patient Access Specialist

Good Samaritan Society; Sioux Falls, Northern (SD, KY); Hybrid; USD 22,000 - 32,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

401(k) retirement plan

Generous time off

Job summary

Sanford Health in Sioux Falls, SD is seeking a Patient Access Representative to deliver extraordinary customer service as the first contact for patients, ensuring a welcoming and safe environment, either on the phone or in clinic.

You will greet patients, verify demographics, handle registrations, scheduling, referrals, and basic chart coordination, with opportunities to assist across departments and telemedicine appointments.

Qualifications

• High school diploma or equivalent preferred; post-secondary education helpful.
• One year of work experience, preferably in a medical office setting.
• Medical terminology helpful; customer service skills essential.
• Six months' customer service experience desired.
• BLS may be required for certain locations/settings.

Responsibilities

• Greet patients and verify demographics.
• Creating, scanning & routing documents or electronic forms; inform patients about documents and capture signatures.
• Establishes and assigns financial responsibility and assists with arrangements per policies.
• Collects co-payments, pre-payments, and payments on account balances.
• Coordinate scheduling with nursing team and providers; obtain referrals and conduct pre-authorization.
• Arrange interpreter services; check patients in/out; operate multi-line phone.
• Coordinate telemed appointments and reminders; manage recalls and waitlists.

Skills

Customer service

Medical terminology

Education

High school diploma or equivalent

Job description

Sanford Health in Sioux Falls, SD is seeking a Patient Access Representative to deliver extraordinary customer service as the first contact for patients, ensuring a welcoming and safe environment, either on the phone or in clinic.

You will greet patients, verify demographics, handle registrations, scheduling, referrals, and basic chart coordination, with opportunities to assist across departments and telemedicine appointments.