Compassionate Patient Access & Check-In Specialist

ochsner; Lafayette (LA); On-site; USD 32,000 - 45,000; Full time

Job summary

Ochsner in Lafayette, LA seeks a patient access specialist to greet patients and guests, schedule appointments, and complete the registration or admission process. You will verify identifications, collect co-pays, and explain insurance benefits while maintaining confidentiality.

This role requires strong communication, clerical accuracy, and experience in a fast-paced healthcare setting. The position emphasizes patient satisfaction and cross-training to support multiple payer types.

Qualifications

• High school diploma or equivalent required; associate degree preferred.
• At least 1 year of hospital/clinical customer service experience.
• Knowledge of insurance verification and patient financial clearance.
• Strong data entry and clerical accuracy; comfort with billing rules.

Responsibilities

• Provide excellent customer service to patients, guests, and family.
• Create and complete patient scheduling, registration, or admission.
• Gather and verify demographic and financial information; explain benefits and collect payments.
• Balances cash drawer daily and processes deposits.
• Collaborate with departments to ensure smooth check-in and accurate records.
• Uphold privacy and confidentiality of patient information.
• Handle other duties as required.

Skills

Data entry

Communication skills

Interpersonal skills

Clerical skills

Insurance knowledge

Time management

Problem solving

Attention to detail

Education

High school diploma or equivalent

Associate's degree (preferred)

Tools

Windows applications

Healthcare software

Job description

Ochsner in Lafayette, LA seeks a patient access specialist to greet patients and guests, schedule appointments, and complete the registration or admission process. You will verify identifications, collect co-pays, and explain insurance benefits while maintaining confidentiality.

This role requires strong communication, clerical accuracy, and experience in a fast-paced healthcare setting. The position emphasizes patient satisfaction and cross-training to support multiple payer types.