Compassionate Patient Access & Registration Specialist

Ochsner Clinic Foundation; Lafayette (LA); On-site; USD 36,000 - 48,000; Full time

Job summary

Ochsner Health is seeking a patient access associate to greet patients, schedule appointments, and complete registration and admission processes. The role involves verifying patient identities, collecting payments, and communicating insurance coverage and patient financial responsibilities.

The ideal candidate will have strong customer service and data entry skills, be proficient with Windows applications, and understand healthcare payor guidelines.

Qualifications

• Must have strong customer service skills and data entry accuracy.
• Proficient with Windows-based applications and common software used in patient access.
• Knowledge of healthcare insurance benefits and payor guidelines helpful.

Responsibilities

• Greet patients and guests politely in person or by phone.
• Initiate scheduling and complete patient registration or admission processes.
• Verify identification and demographic data for medical records and billing.
• Explain insurance benefits and collect co-pays and self-pay amounts.
• Perform at-a-glance financial analysis and communicate patient responsibilities.

Skills

Customer service

Data entry

Insurance verification

Communication

Teamwork

Education

High school diploma

Associate’s degree (preferred)

Tools

Microsoft Office

Job description

Ochsner Health is seeking a patient access associate to greet patients, schedule appointments, and complete registration and admission processes. The role involves verifying patient identities, collecting payments, and communicating insurance coverage and patient financial responsibilities.

The ideal candidate will have strong customer service and data entry skills, be proficient with Windows applications, and understand healthcare payor guidelines.