Compassionate Patient Access Coordinator

Optum; Brewer (ME); On-site; USD 22,000 - 40,000; Part time

Job summary

Northern Light Health in Maine is seeking a Part Time Associate Patient Care Coordinator to provide friendly, efficient pre-registration support for patients preparing for upcoming appointments.

You will verify demographics and insurance, assist patients, and collaborate with departments to ensure smooth starts and accurate information, with a schedule 8:30am-3:30pm EST on Tue Thu Fri.

Qualifications

• High School Diploma/GED.
• 6+ months of experience in an office or customer service setting.
• Basic proficiency with Windows PC applications.
• Ability to work 8:30am-3:30pm EST on Tue, Thu and Fri.
• Full flu vaccination is an essential job function; compliance with state requirements may apply.
• 18 years of age or older.

Responsibilities

• Ensures excellent customer service when assisting patients, providers, and other departments over the phone or in person.
• Collects and verifies patient demographic and insurance information, updating as needed.
• Engages departments to assist with patient questions or needs.
• Facilitates conversations to provide benefit information and collect copays or other liabilities prior to service.
• Meets productivity and audit goals while upholding department policies.
• Escalates outstanding needs to ensure pre-registration and financial clearance before service date.

Skills

Customer service

Phone support

Attention to detail

Education

High School Diploma/GED

Tools

Windows PC

Basic computer skills

Job description

Northern Light Health in Maine is seeking a Part Time Associate Patient Care Coordinator to provide friendly, efficient pre-registration support for patients preparing for upcoming appointments.

You will verify demographics and insurance, assist patients, and collaborate with departments to ensure smooth starts and accurate information, with a schedule 8:30am-3:30pm EST on Tue Thu Fri.