Compassionate Medical Office Assistant - Front Desk & EMR

7700 Lebonheur Pediatrics; Collierville (TN); On-site; USD 21,000 - 26,000; Full time

Job summary

Methodist Le Bonheur Healthcare is seeking a Medical Office Assistant to join the ambulatory/clinic site team. You will handle front desk tasks, register patients in the EMR, and support clinicians with chart preparation and records management.

The role requires strong customer service, basic medical terminology knowledge, and the ability to manage payments and scheduling with minimal supervision. A High School Diploma is required, with preferred CMA/ CMAA certifications.

Qualifications

• High School Diploma or Equivalent is required.
• 1–3 years of insurance verifications, scheduling or physician office experience preferred.
• Certifications such as CMA or CMAA are preferred.

Responsibilities

• Answer the phone and triage patient calls.
• Register patients in the EMR and maintain accurate demographics.
• Prepare chart contents and retrieve/file patient records.
• Collect co-pays and process payments from responsible party.
• Assist patients with the patient portal and front desk inquiries.
• Greet patients and visitors and respond to information requests.

Skills

Medical terminology

Customer service

Communication

Independent judgment

Office software

Arithmetic calculations

Scheduling

Insurance verification

Education

High School Diploma

Tools

EMR system

Job description

Methodist Le Bonheur Healthcare is seeking a Medical Office Assistant to join the ambulatory/clinic site team. You will handle front desk tasks, register patients in the EMR, and support clinicians with chart preparation and records management.

The role requires strong customer service, basic medical terminology knowledge, and the ability to manage payments and scheduling with minimal supervision. A High School Diploma is required, with preferred CMA/ CMAA certifications.