Ambulatory Front Desk & Patient Care Specialist

Methodist Le Bonheur Healthcare; Memphis (TN); On-site; USD 32,000 - 42,000; Full time

Job summary

Methodist Le Bonheur Healthcare in Memphis, TN seeks a Medical Office Assistant to support front desk operations at an ambulatory/clinic site. You will register patients in the EMR, collect payments, triage calls, and assist with portal access, while upholding patient- and family-centered care principles.

Responsibilities include greeting patients, scheduling, and information gathering. Required: high school diploma; preferred certifications and 1–3 years in a physician office setting.

Qualifications

• Required - High School Diploma or Equivalent
• Preferred - Insurance verifications or authorizations 1-3 years
• Preferred - Physician office 1-3 years
• Preferred - Scheduling 1-3 years
• Preferred - Certified Medical Office Assistant (NCCT)
• Preferred - Certified Medical Administrative Assistant (NHA)
• Knowledge of medical terminology and coding
• Ability to communicate verbally and in writing

Responsibilities

• Registers new patients and updates demographics by collecting detailed information.
• Schedules new appointments and makes confirmation calls to patients.
• Collects co-pays and insurance data for full and proper payment.
• Greets patients and visitors and responds to requests for information in person or by phone.
• Demonstrates initiative in identifying opportunities for self-development and professional competency enhancement

Skills

Medical terminology

Coding knowledge

Scheduling

Insurance knowledge

Customer service

Communication skills

Office equipment

Education

High School Diploma or Equivalent

Certified Medical Office Assistant (NCCT)

Certified Medical Administrative Assistant (NHA)

Tools

EMR systems

Word processing

Spreadsheet software

Job description

Methodist Le Bonheur Healthcare in Memphis, TN seeks a Medical Office Assistant to support front desk operations at an ambulatory/clinic site. You will register patients in the EMR, collect payments, triage calls, and assist with portal access, while upholding patient- and family-centered care principles.

Responsibilities include greeting patients, scheduling, and information gathering. Required: high school diploma; preferred certifications and 1–3 years in a physician office setting.