Clinic Front Desk & EMR Specialist

7600 UT Methodist Physicians; Germantown (TN); On-site; USD 36,000 - 48,000; Full time

Job summary

Methodist Le Bonheur Healthcare is seeking a Medical Office Assistant to support front desk operations in the ambulatory/clinic site. You will greet patients, triage calls, register patients in the EMR, and assist with patient portal access and payments.

The role requires a High School Diploma or equivalent, with preferred experience in physician offices, scheduling, and insurance verifications. Training will emphasize patient- and family-centered care within MLH values.

Qualifications

• High school diploma or equivalent is required.
• Preferred certifications in medical office administration.
• Experience in a physician office and scheduling is preferred.

Responsibilities

• Registers new patients and updates demographics by collecting detailed information.
• Schedules appointments and makes confirmation calls.
• Collects co-pays and insurance data to ensure proper payment.
• Greet patients and visitors and respond to inquiries in person or by phone.
• Demonstrates initiative for self-development and professional growth.

Skills

Customer service

Verbal communication

Written communication

Organizational skills

Attention to detail

Independent judgment

Basic arithmetic

Office software familiarity

Education

High School Diploma or Equivalent

Certified Medical Office Assistant (NCCCT)

Certified Medical Administrative Assistant (NHA)

Tools

EMR system

Microsoft Word

Microsoft Excel

Job description

Methodist Le Bonheur Healthcare is seeking a Medical Office Assistant to support front desk operations in the ambulatory/clinic site. You will greet patients, triage calls, register patients in the EMR, and assist with patient portal access and payments.

The role requires a High School Diploma or equivalent, with preferred experience in physician offices, scheduling, and insurance verifications. Training will emphasize patient- and family-centered care within MLH values.