Patient Care Front Desk Specialist

Methodist Le Bonheur Healthcare; Germantown (TN); On-site; USD 36,000 - 48,000; Full time

Job summary

Methodist Le Bonheur Healthcare is seeking a Medical Office Assistant to join the ambulatory/clinic team. You will handle front desk functions, triage calls, register patients in the EMR, collect payments, and assist with patient portal usage.

Strong communication and organizational skills are essential to support patient- and family-centered care. The role emphasizes compassionate service, teamwork, and alignment with MLH values as part of a mission-driven health system serving Memphis and the

Qualifications

• High School Diploma or equivalent required.
• Preferred experience: insurance verifications or authorizations (1–3 years).
• Knowledge of medical terminology and coding is a plus.
• Ability to communicate clearly in writing and verbally; strong organizational skills.

Responsibilities

• Registers new patients and updates demographics by collecting detailed information.
• Schedules appointments and makes confirmation calls for upcoming visits.
• Collects co-pays and insurance data to ensure proper payment.
• Greet patients and visitors and respond to inquiries in person or by phone.
• Demonstrates initiative for self-development and professional competency.

Skills

Basic medical terminology

Communication skills

Organization

Customer service

Independent judgement

Education

High School Diploma or Equivalent

Tools

EMR system

Job description

Methodist Le Bonheur Healthcare is seeking a Medical Office Assistant to join the ambulatory/clinic team. You will handle front desk functions, triage calls, register patients in the EMR, collect payments, and assist with patient portal usage.

Strong communication and organizational skills are essential to support patient- and family-centered care. The role emphasizes compassionate service, teamwork, and alignment with MLH values as part of a mission-driven health system serving Memphis and the