Compassionate Medical Debt Resolution Specialist

Express Employment Professionals - Cincinnati East; Mobile (AL); On-site; USD 32,000 - 42,000; Full time

Job summary

Express Employment Professionals - Cincinnati East is seeking a professional Medical Debt Collector to join a high-volume call center. The role focuses on contacting patients about outstanding balances, explaining payment options, and guiding them toward feasible payment arrangements with care and respect.

The ideal candidate will have strong communication skills, be comfortable handling sensitive financial information, and work toward individual and team performance goals while maintaining

Qualifications

• High school diploma or equivalent preferred.
• 1+ year of experience in collections or related field preferred; entry-level considered.
• Strong verbal and written communication; comfortable discussing financial matters.

Responsibilities

• Contact patients by telephone regarding outstanding medical balances and past-due accounts.
• Explain account balances, payment options, and available payment arrangements clearly and professionally.
• Work with patients to establish reasonable payment plans when appropriate.
• Take and accurately process payments in accordance with company policies.
• Respond to patient questions and concerns regarding medical bills and account balances.
• Maintain a professional, empathetic, and respectful tone when discussing sensitive financial information.
• Document all patient interactions, account activity, payments, and arrangements accurately in the collection system.
• Follow applicable company policies, procedures, and federal and state regulations regarding medical debt collection and patient privacy.
• Protect confidential patient and financial information at all times.
• Meet established productivity, quality, attendance, and collection performance goals.
• Escalate billing disputes, complaints, or accounts requiring additional review to the appropriate department.
• Maintain accurate and organized account records.
• Participate in training and ongoing coaching to improve collection, communication, and customer service skills.

Skills

Customer service

Call center

Communication

Education

High school diploma

Job description

Express Employment Professionals - Cincinnati East is seeking a professional Medical Debt Collector to join a high-volume call center. The role focuses on contacting patients about outstanding balances, explaining payment options, and guiding them toward feasible payment arrangements with care and respect.

The ideal candidate will have strong communication skills, be comfortable handling sensitive financial information, and work toward individual and team performance goals while maintaining