Empathetic Medical Billing & Collections Specialist

LCMC Health; New Orleans (LA); Vor Ort; USD 42.000 - 52.000; Vollzeit

Benefits dieser Stelle

Deliver healthcare with heart

Give people a reason to smile

Put love in your work

Be honest and compassionate

Lagniappe in everything you do

One-of-a-kind care mindset

See opportunities, not problems

Team spirit and collaboration

Be yourself in work

Zusammenfassung

LCMC Health is seeking an attentive Collector to support the healthcare financial team in researching billing issues and communicating with patients to resolve payments. You will explain options, help establish payment plans, and work with payers to ensure accurate reimbursement.

The role emphasizes empathy, teamwork, and compliance with HIPAA while handling daily follow-ups, analyzing denials, and collaborating with internal departments to improve outcomes.

Qualifikationen

• Empathy and patient-focused communication.
• Strong teamwork and professional attitude.
• Problem-solving and analytical thinking to resolve billing issues.

Aufgaben

• Maintain responsibility for accurate and timely completion of daily follow-up or denial account assignment.
• Identify and analyze underpayments to identify reasons for discrepancies and process denials and appeals as needed.
• Review posted payments and adjustments to ensure accuracy.
• Analyze EOBs to ensure proper reimbursement.
• Conduct relevant research to complete the appeals process to include assessing, complete and accurate documentation, tracking, responding to, and / or resolving appeals with third party payers in a timely manner.
• Communicate with payers on outstanding claims, resolve payment variances and achieve timely reimbursement.
• Document all activity on the patient account.
• Collaborate with internal departments and external organizations to ensure correct reimbursement and resolve appeals.
• Monitor underpaid and denied claims for trends and identify root causes and reports findings to supervisor.
• Observe best practice processes in follow-up and customer service activities.
• Participate in staff training that aligns with recognized improvement opportunities and increases understanding of Medicare/Medicaid requirements as well as general follow-up processes.
• Act in accordance with LCMC Health’s mission and values, while serving as a role model for ethical behavior.
• Adhere to federal and state regulations related to the protection of patient information (e.g., the Health Insurance Portability and Accountability Act (HIPAA) as well as facility-specific guidelines.]

Kenntnisse

Empathy

Communication

Problem-solving

Jobbeschreibung

LCMC Health is seeking an attentive Collector to support the healthcare financial team in researching billing issues and communicating with patients to resolve payments. You will explain options, help establish payment plans, and work with payers to ensure accurate reimbursement.

The role emphasizes empathy, teamwork, and compliance with HIPAA while handling daily follow-ups, analyzing denials, and collaborating with internal departments to improve outcomes.