Collections Specialist — Cash Flow & Dispute Resolution

Express Employment Professionals - Cincinnati East; Cincinnati (OH); On-site; USD 28,000 - 33,000; Full time

Job summary

Express Employment Professionals - Cincinnati East is seeking a Collections Specialist to manage an assigned portfolio and drive timely cash collections while maintaining strong customer relationships. The Colerain, OH location supports reducing past-due balances and resolving billing issues in alignment with policy.

Experience in commercial collections is preferred; familiarity with SAP, Salesforce, or similar ERP systems is expected.

Qualifications

• Prior collections experience required; commercial collections preferred.
• Basic understanding of accounts receivable, billing processes, credit, and collection practices.
• Familiarity with billing and ERP systems such as SAP, Salesforce, or similar platforms.
• Proficiency with Microsoft Excel and Outlook.
• Strong written and verbal communication, with negotiation and customer service abilities.
• Highly organized with strong time management, problem-solving and attention-to-detail skills.
• High degree of integrity and confidentiality, with ability to follow credit policies.

Responsibilities

• Manage an assigned portfolio of accounts, driving cash collections and reducing delinquent balances to meet DSO and past-due targets.
• Conduct high-volume outbound calls and emails to customers regarding outstanding balances and document all collection activity.
• Identify billing disputes and coordinate resolution with Sales, Customer Service and other internal departments.
• Negotiate payment arrangements within guidelines and obtain management approval for arrangements beyond authority.
• Apply and release credit holds per policy and coordinate service suspensions or container retrievals with Operations and Dispatch.
• Prepare documentation for uncollectible accounts requiring write-off, collection agency placement, or legal referral.
• Maintain positive customer relationships while pursuing timely payment and adherence to credit policies.

Skills

Collections experience

Communication skills

Negotiation skills

Time management

Tools

SAP

Salesforce

Excel

Outlook

Job description

Express Employment Professionals - Cincinnati East is seeking a Collections Specialist to manage an assigned portfolio and drive timely cash collections while maintaining strong customer relationships. The Colerain, OH location supports reducing past-due balances and resolving billing issues in alignment with policy.

Experience in commercial collections is preferred; familiarity with SAP, Salesforce, or similar ERP systems is expected.