Accounts Receivable & Collections Specialist

Express Employment Professionals - Cincinnati East; Mobile (AL); On-site; USD 40,000 - 55,000; Full time

Job summary

Express Employment Professionals - Cincinnati East is seeking an Accounts Receivable / Collections Specialist to manage customer accounts, apply payments, and support timely collections. The role involves invoicing, aging reports, and resolving billing questions with customers.

The ideal candidate will have strong Excel skills, attention to detail, and experience with ERP/accounting software. This on-site role requires professionalism and confidentiality in handling financial information.

Qualifications

• Experience in accounts receivable, collections, billing, or accounting.
• Experience with customer account management, payment processing, and aging reports.
• Working knowledge of basic accounting principles.

Responsibilities

• Manage assigned customer accounts and maintain AR records.
• Prepare, review, and distribute customer invoices and statements.
• Monitor aging reports and follow up on past-due accounts through phone, email, and other correspondence.
• Work professionally with customers to resolve billing questions, discrepancies, and payment issues.
• Post and accurately apply payments, including checks, ACH, credit cards, and other payment methods.
• Research and resolve unapplied payments and account discrepancies.
• Document collection activities, customer communications, and payment arrangements.
• Escalate significant collection, credit, and delinquency concerns to management.
• Assist with account reconciliations and month-end closing activities.
• Collaborate with Sales and other departments to resolve invoicing and customer account issues.
• Assist with credit memos, adjustments, refunds, and other accounts receivable transactions.
• Maintain confidentiality of customer and company financial information.
• Follow company policies and procedures related to credit, billing, and collections.
• Perform other accounting and administrative duties as assigned.

Skills

Time management

Organizational skills

Communication skills

Attention to detail

Excel

MS Office

Problem solving

Accounting software

Independent work

Tools

ERP software

Accounting software

MS Office Suite

Job description

Express Employment Professionals - Cincinnati East is seeking an Accounts Receivable / Collections Specialist to manage customer accounts, apply payments, and support timely collections. The role involves invoicing, aging reports, and resolving billing questions with customers.

The ideal candidate will have strong Excel skills, attention to detail, and experience with ERP/accounting software. This on-site role requires professionalism and confidentiality in handling financial information.