Compassionate Hybrid Disability Claims Specialist

Symetra; United States; Hybrid; USD 30,000 - 47,000; Full time

Benefits offered by this job

401(k) with company matching

Paid time off, holidays, and flex days

Annual bonus eligibility

Remote/hybrid work arrangements

Job summary

Symetra is seeking a Disability Intake Specialist to support the call center with timely, accurate claim information. You will gather details to perfect claims, document in the system, and deliver superior customer service for STD and LTD products.

You will solicit information from multiple sources, maintain detailed summaries, and apply judgment to resolve issues. This role offers a flexible full-time or hybrid telecommuting arrangement in the United States.

Qualifications

• High school diploma required; college degree or relevant experience preferred.
• Customer-first professional who shows empathy in every conversation.
• Strong listening, documentation, and communication skills for accurate claims info.

Responsibilities

• Provide timely, accurate disability/leave claim information to customers.
• Solicit information from various sources to document new and ongoing claims.
• Record summaries in the claim system with detail and clarity.
• Apply sound judgment to identify issues and determine solutions.
• Collaborate with teammates to maintain professionalism and high morale.

Skills

Customer service

Empathy

Active listening

Attention to detail

Communication skills

Team player

Education

High school diploma

College degree or relevant experience preferred

Tools

Data entry

Job description

Symetra is seeking a Disability Intake Specialist to support the call center with timely, accurate claim information. You will gather details to perfect claims, document in the system, and deliver superior customer service for STD and LTD products.

You will solicit information from multiple sources, maintain detailed summaries, and apply judgment to resolve issues. This role offers a flexible full-time or hybrid telecommuting arrangement in the United States.