Resident Admissions Concierge

PACS Group (United Kingdom); USA; Vor Ort; USD 36.000 - 54.000; Vollzeit

Zusammenfassung

PACS Group is seeking an Admissions Assistant to facilitate a smooth transition for new residents and families. You will support the Admissions Coordinator and work with interdisciplinary teams to ensure an empathetic admissions process.

The role requires strong communication, attention to detail, and proficiency with EHR systems and Microsoft Office. You will interact with hospitals, families, and referral sources to coordinate timely admissions.

Qualifikationen

• Prior experience in admissions, healthcare, or long-term care setting strongly preferred.
• Knowledge of Medicare, Medicaid, and insurance verification processes.
• Excellent communication, interpersonal, and customer service skills. Strong organizational skills and attention to detail.
• Proficiency in Microsoft Office and electronic health record (EHR) systems.
• Ability to handle sensitive information with confidentiality and professionalism.

Aufgaben

• Serve as the first point of contact for prospective residents, families, hospitals, and referral sources.
• Coordinate and schedule resident admissions, including pre-admission assessments and documentation.
• Maintain accurate and up-to-date records in accordance with federal, state, and facility regulations.
• Assist with insurance verifications, authorizations, and financial eligibility processes.
• Provide facility tours and information to prospective residents and their families.
• Collaborate with nursing, social services, and administrative staff to ensure a seamless admission experience.
• Prepare and distribute admission packets and required documentation.
• Follow up with hospitals, physicians, and case managers to ensure timely and complete transfer of information.
• Support marketing and outreach efforts as needed.

Kenntnisse

Communication skills

Interpersonal skills

Customer service

Attention to detail

Time management

Multitasking

Ausbildung

Experience in admissions/healthcare or long-term care

Tools

Microsoft Office

EHR systems

Jobbeschreibung

PACS Group is seeking an Admissions Assistant to facilitate a smooth transition for new residents and families. You will support the Admissions Coordinator and work with interdisciplinary teams to ensure an empathetic admissions process.

The role requires strong communication, attention to detail, and proficiency with EHR systems and Microsoft Office. You will interact with hospitals, families, and referral sources to coordinate timely admissions.