Compassionate Funeral Services Support Specialist

Service Corporation International; Kentucky; Hybrid; USD 17,000 - 22,000; Part time

Job summary

Service Corporation International in Chesterland (OH) is seeking a Funeral Service Assistant to provide clerical and frontline support for funeral operations, including greeting families, answering questions, and assisting with services.

The role involves setup duties, coordination with staff, office tasks, and occasional vehicle handling. Part-time position emphasizes compassionate service and adherence to policies; strong MS Office skills preferred.

Qualifications

• High school diploma or equivalent required.
• Previous customer service and/or sales experience preferred.
• Proficient with MS Office and databases; ability and willingness to learn required.

Responsibilities

• Prepares for services to include delivering and setting up floral arrangements, chairs, caskets, urns, photos and other personal keepsakes or mementos of client families; ensures proper care and storage of any of these items.
• Prepares documents related to services, cremations, maintenance, as directed by management.
• Assists with respectful preparation of remains of deceased, including dressing and lifting deceased, or operation of crematory, as permitted by law and in keeping with company regulations.
• Performs office duties such as answering phones and operating fax machine, computer, multiline phone system, debit card machine, typewriter, postage meter and scale and stereo/video system.
• Run errands such as for floral delivery, picking up of supplies, documents, etc.
• Serves as an usher and may park cars or perform any transportation requirements.
• Drives Funeral Home vehicles for services and picking up families.
• Ensures refreshments are available (where allowed by law).
• Assist with visitations, memorial and funeral services which may include; visitation and chapel set up, dressing and casketing remains, delivering family items and flowers.
• Prepares documents related to services, cremations, maintenance etc.,
• Greets and receives client families and / or other persons entering the office for information and assistance
• Accommodates the needs of the family during a service and/or visitation
• May wash and clean funeral home vehicles and other client vehicles as required from time to time

Skills

Customer service

MS Office

Education

High school diploma or equivalent

Tools

Multiline phone system

Job description

Service Corporation International in Chesterland (OH) is seeking a Funeral Service Assistant to provide clerical and frontline support for funeral operations, including greeting families, answering questions, and assisting with services.

The role involves setup duties, coordination with staff, office tasks, and occasional vehicle handling. Part-time position emphasizes compassionate service and adherence to policies; strong MS Office skills preferred.