Compassionate Front Desk & Records Coordinator

Peoples Hospice and Palliative Care; Panama City (FL); On-site; USD 32,000 - 40,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Group life

Short-term disability

PTO

6 paid holidays

Recognition programs

Relax & Recharge Day

Job summary

Peoples Hospice and Palliative Care in the Florida Panhandle is seeking a friendly receptionist to manage the front desk, answer multi‑line calls, greet visitors, and route inquiries about the organization.

You will assist with medical records maintenance, document scans, scheduling disclosures, and support coordination of patient information while upholding privacy, accuracy, and professional service.

Qualifications

• High School diploma or equivalent required.
• Proficiency with Microsoft Word, Excel, and PowerPoint.
• Knowledge of general office practices and procedures.
• Ability to handle interruptions and manage multiple tasks.

Responsibilities

• Oversees the front desk and operates a multi-line telephone system and basic office equipment.
• Transfers calls, resolves issues timely, and maintains professional communication.
• Maintains active and inactive medical records, including filing, scanning, and audits.
• Ensures confidentiality of patient files and compliance with documents.
• Coordinates setup and discharge notifications for personal emergency response systems.
• Supports coordination of patient care and forwards transfers and summaries as needed.
• Maintains office equipment and assists with ordering and stocking supplies.

Skills

Customer service

Office communication

Education

High School diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

Peoples Hospice and Palliative Care in the Florida Panhandle is seeking a friendly receptionist to manage the front desk, answer multi‑line calls, greet visitors, and route inquiries about the organization.

You will assist with medical records maintenance, document scans, scheduling disclosures, and support coordination of patient information while upholding privacy, accuracy, and professional service.