Medical Receptionist

Peoples Hospice and Palliative Care; Panama City (FL); On-site; USD 32,000 - 40,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Group life

Short-term disability

PTO

6 paid holidays

Recognition programs

Relax & Recharge Day

Job summary

Peoples Hospice and Palliative Care in the Florida Panhandle is seeking a friendly receptionist to manage the front desk, answer multi‑line calls, greet visitors, and route inquiries about the organization.

You will assist with medical records maintenance, document scans, scheduling disclosures, and support coordination of patient information while upholding privacy, accuracy, and professional service.

Qualifications

• High School diploma or equivalent required.
• Proficiency with Microsoft Word, Excel, and PowerPoint.
• Knowledge of general office practices and procedures.
• Ability to handle interruptions and manage multiple tasks.

Responsibilities

• Oversees the front desk and operates a multi-line telephone system and basic office equipment.
• Transfers calls, resolves issues timely, and maintains professional communication.
• Maintains active and inactive medical records, including filing, scanning, and audits.
• Ensures confidentiality of patient files and compliance with documents.
• Coordinates setup and discharge notifications for personal emergency response systems.
• Supports coordination of patient care and forwards transfers and summaries as needed.
• Maintains office equipment and assists with ordering and stocking supplies.

Skills

Customer service

Office communication

Education

High School diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

Why Peoples?

Peoples Health Services is the only family-owned, locally governed Hospice and Home Health provider in the Florida Panhandle. We believe that when we take care of the people who care for our patients, everyone benefits. We offer competitive pay, medical, dental, vision, group life, short-term disability benefits, a PTO program, 6 paid holidays, recognition programs, and work-life balance initiatives including a Relax & Recharge Day annually. Join a team that is dedicated to caring for our community—and each other.

Position Summary:

Receptionist duties include answering telephones, routing and screening calls, greeting visitors, responding to medical records requests, inquiries from the public, and providing information about the organization. In addition, they contribute to the security of an organization by helping to monitor the access of visitors. All employees agree to adhere to the Mission, Vision, and Guiding Principles of Peoples Home Health.

Requirements

Essential Duties and Responsibilities:

• Over sees the front desk and has knowledge of operating a multi-line telephone system, fax, copier, and other types of general office equipment.
• Understands the company infrastructure and must have ability to transfer calls, resolve issues timely
• Responsible for maintenance of active and inactive medical records, includes filing and scanning of patient documents, overall file maintenance, and electronic file audits
• Reviews Patient forms and documents to ensure compliance and maintains confidentiality of files at all times
• Coordinates set up and discharge notifications for Personal Emergency Response Systems
• Participates in QAPI assignments; completes audits of inactive and active patient files on monthly/quarterly basis
• Reviews Start of Care and Discharge documents for compliance
• Assists with coordination of patient care, faxes daily transfers and discharge summaries to facilities and other health care providers
• Maintains all office equipment including copiers, faxes, phone systems, postage meter, and media center equipment
• Assists with ordering and stocking medical supplies
• Greets all visitors, customers, and staff in a professional and courteous manner. Announces and directs visitors maintaining co
• Prepares and distributes reports; maintains employee communication board (in and out board)
• Prepares and distributes business correspondence, memos, schedules, and other documents
• Collects and distributes incoming mail to the appropriate individual/departments
• Promptly distributes incoming faxes to the appropriate personnel, including lab results, physician orders, referrals, applications, etc.
• Maintains a professional image and an understanding of the company’s scope of services
• Promotes a customer friendly atmosphere for all co-workers and internal/external customers
• Participates in surveys and CHAP accreditation program
• Performs other duties as assigned

Education/Experience:

• High School Graduate (or equivalent)
• Knowledgeable in general office practices and procedures
• Ability to function with frequent interruptions and handle more than one project at a time
• Proficiency using Microsoft Word, Excel, and PowerPoint is required
• Knowledge of Health Care office functions a plus
• Ability to organize workflow in an efficient manner with accurate results
• Excellent customer service skills

Working Conditions/Physical Demands:

• Office Environment
• May be exposed to biological hazards
• A list of Physical Demands for this position is attached