Compassionate Front Desk Administrator (Flexible Hours)

Heritage Operating LLC; Morristown (TN); On-site; USD 38,000 - 48,000; Full time

Job summary

Heritage Family is seeking a dedicated Office Administrator to support daily funeral-home operations in Morristown, TN. You will serve as the first point of contact for families, handle administrative tasks, and assist with financial functions in a respectful, compassionate environment.

The role requires excellent communication, strong organizational skills, and proficiency with Microsoft Office and relevant funeral software.

Qualifications

• Experience in administrative or front-desk roles, preferably in funeral services.
• Excellent written and verbal communication with empathy.
• Proficient in Microsoft Word, Excel, Outlook; advanced Excel and SharePoint preferred.
• Ability to manage multiple tasks with accuracy.
• Familiarity with invoicing and accounts receivable processes.
• Must pass background check and have valid driver’s license.

Responsibilities

• Greet families and visitors and answer inquiries with empathy.
• Answer phones, relay messages to on-duty staff.
• Handle front office data entry and filing.
• Prepare documents such as death certificates and service forms.
• Assist with accounts receivable and invoicing.
• Coordinate service logistics and memorial arrangements.
• Maintain front office and conference space.
• Use MS Office and SharePoint for correspondence and documentation.

Skills

Administrative experience

Client-facing

Microsoft Office Suite

Attention to detail

Communication with grieving families

Tools

SRS

SharePoint

Job description

Heritage Family is seeking a dedicated Office Administrator to support daily funeral-home operations in Morristown, TN. You will serve as the first point of contact for families, handle administrative tasks, and assist with financial functions in a respectful, compassionate environment.

The role requires excellent communication, strong organizational skills, and proficiency with Microsoft Office and relevant funeral software.