Compassionate Front Desk & Family Services Coordinator

Cotton Funeral; Newark (NJ); On-site; USD 38,000 - 52,000; Full time

Job summary

Cotton Funeral is seeking a Funeral Home Receptionist to be the first point of contact for families, visitors, and staff. You will manage calls, greet guests, and support funeral directors with administrative tasks in a compassionate, confidential front-office environment.

The role requires professionalism, calm under pressure, and the ability to multitask while coordinating with multiple teams during services and visitations.

Qualifications

• Strong verbal and written communication skills.
• Professional telephone etiquette and courteous client interactions.
• Ability to stay organized and manage multiple tasks in a fast-paced front‑desk environment.
• Commitment to confidentiality and sensitive information handling.
• Reliable attendance and punctuality, with flexible scheduling as needed.

Responsibilities

• Greet families and visitors in a warm, professional, and respectful manner.
• Answer incoming calls promptly and route to the appropriate staff.
• Direct guests to chapels, visitation areas, or service locations.
• Maintain front-office materials, guest registers, and service materials.
• Assist with administrative tasks and filing, as assigned.
• Ensure confidentiality and professionalism in all interactions.

Skills

Strong communication

Empathy

Multitasking

Telephone etiquette

Confidentiality

Attention to detail

Education

High school diploma or equivalent

Tools

Microsoft Office

Email / Data entry

Job description

Cotton Funeral is seeking a Funeral Home Receptionist to be the first point of contact for families, visitors, and staff. You will manage calls, greet guests, and support funeral directors with administrative tasks in a compassionate, confidential front-office environment.

The role requires professionalism, calm under pressure, and the ability to multitask while coordinating with multiple teams during services and visitations.