Family Services Sales Counselor Pre-Need

Sci Corp; Spokane (WA); On-site; USD 50,000 - 100,000; Full time

Job summary

SCI seeks a Family Service Counselor in Spokane, WA, to serve families by handling cemetery arrangements and selling pre-need plans. You will generate leads, build trust with families, and work closely with funeral directors and staff to ensure high-quality service.

Ideal candidates have a high school diploma (or equivalent) and 1–2 years of customer service or sales experience. The role requires flexible hours and frequent driving, with a compensation plan featuring strong commissions.

Qualifications

• High school diploma or equivalent is required.
• 1–2 years of college or equivalent education/experience.
• 1–2 years of customer service or sales experience preferred.
• Valid driver’s license with acceptable record; insurance license if required.
• Willingness to work evenings and weekends; ability to drive frequently.

Responsibilities

• Prospect and generate leads; network and obtain referrals.
• Engage families, respond to inquiries with empathy and professionalism.
• Collaborate with funeral directors and staff to ensure seamless service.
• Present pre-need and at-need options and maintain contact with families.

Skills

Lead Generation

Build Relationships with Families

Teamwork

Empathy

Customer service

Presentation skills

Education

High school diploma or equivalent

1–2 years of college or equivalent

Tools

Computers & Software

Job description

SCI seeks a Family Service Counselor in Spokane, WA, to serve families by handling cemetery arrangements and selling pre-need plans. You will generate leads, build trust with families, and work closely with funeral directors and staff to ensure high-quality service.

Ideal candidates have a high school diploma (or equivalent) and 1–2 years of customer service or sales experience. The role requires flexible hours and frequent driving, with a compensation plan featuring strong commissions.