Compassionate Family Service Counselor - Pre-Need & At-Need

Sci Corp; Jonesboro (GA); On-site; USD 36,000 - 60,000; Full time

Job summary

SCI seeks a dedicated Family Service Counselor in Jonesboro, GA to assist client families with cemetery arrangements and pre-need plans. You will provide personalized service, generate revenue through referrals, and be the primary contact for families.

You will lead generation, build trusted relationships, and collaborate with funeral directors to ensure seamless, high-quality service while supporting post-need protections for families.

Qualifications

• Must have high school diploma or equivalent and some college experience.
• 1–2 years of customer service or sales experience preferred.
• Ability to drive frequently and obtain/maintain license where required.
• Willingness to work evenings and weekends as needed.
• Competence with basic computer software and data entry.

Responsibilities

• Lead generation: prospect daily, obtain referrals, build community relationships, present to families.
• Build relationships with families: respond to inquiries, listen actively, tailor solutions, follow up for satisfaction.
• Teamwork: collaborate with funeral directors and staff to ensure seamless service and share family concerns.

Skills

Customer service

Sales

Empathy

Communication

Driving

Education

High school diploma or equivalent

1–2 years of college

Tools

Computers

Software knowledge

Job description

SCI seeks a dedicated Family Service Counselor in Jonesboro, GA to assist client families with cemetery arrangements and pre-need plans. You will provide personalized service, generate revenue through referrals, and be the primary contact for families.

You will lead generation, build trusted relationships, and collaborate with funeral directors to ensure seamless, high-quality service while supporting post-need protections for families.