Compassionate Elderly Transit Dispatcher

InnovAge Holding Corp.; Tampa (FL); On-site; USD 31,000 - 39,000; Full time

Job summary

InnovAge Transportation Dispatcher is responsible for scheduling and rerouting bus routes to meet the door-through-door transportation needs of the frail and elderly population. Physical attendance at an InnovAge facility is essential to performing the job duties.

The role involves maintaining routing software, coordinating with managers and the Director of Transportation, updating daily schedules, and ensuring timely communication with drivers and participants.

Qualifications

• 1+ yr dispatch experience position or transportation operations that utilized scheduling software program.
• High School Diploma or GED

Responsibilities

• Maintains and runs the Routing software scheduling program.
• Acts as a liaison between transportation associates, managers and the Director of Transportation via phone calls or other technologies.
• Develops, prints and updates daily work and following day work schedules for each Transportation Associate utilizing the Routing scheduling program and distributes in a timely manner.
• Maintains and updates the participants’ database on a regular basis.
• Assumes responsibility for personnel and route substitution(s).
• Distributes all required information concerning the following day’s transportation schedules in a timely manner.
• Assists driver’s in the field with unplanned and changing situations in addition to keeping drivers updated on events such as cancellations, add‑on’s or changes in conditions.
• Handles the reservations for sub‑contracted rides.
• Performs the daily closing and ensures that all trips have been completed as planned. Forwards all necessary information to the Transportation Manager on call before the close of the office.

Skills

Dispatch experience

Scheduling software

Education

High School Diploma or GED

Tools

Novus scheduling software

Job description

InnovAge Transportation Dispatcher is responsible for scheduling and rerouting bus routes to meet the door-through-door transportation needs of the frail and elderly population. Physical attendance at an InnovAge facility is essential to performing the job duties.

The role involves maintaining routing software, coordinating with managers and the Director of Transportation, updating daily schedules, and ensuring timely communication with drivers and participants.