Dispatcher

InnovAge Holding Corp.; Tampa (FL); On-site; USD 31,000 - 39,000; Full time

Job summary

InnovAge Transportation Dispatcher is responsible for scheduling and rerouting bus routes to meet the door-through-door transportation needs of the frail and elderly population. Physical attendance at an InnovAge facility is essential to performing the job duties.

The role involves maintaining routing software, coordinating with managers and the Director of Transportation, updating daily schedules, and ensuring timely communication with drivers and participants.

Qualifications

• 1+ yr dispatch experience position or transportation operations that utilized scheduling software program.
• High School Diploma or GED

Responsibilities

• Maintains and runs the Routing software scheduling program.
• Acts as a liaison between transportation associates, managers and the Director of Transportation via phone calls or other technologies.
• Develops, prints and updates daily work and following day work schedules for each Transportation Associate utilizing the Routing scheduling program and distributes in a timely manner.
• Maintains and updates the participants’ database on a regular basis.
• Assumes responsibility for personnel and route substitution(s).
• Distributes all required information concerning the following day’s transportation schedules in a timely manner.
• Assists driver’s in the field with unplanned and changing situations in addition to keeping drivers updated on events such as cancellations, add‑on’s or changes in conditions.
• Handles the reservations for sub‑contracted rides.
• Performs the daily closing and ensures that all trips have been completed as planned. Forwards all necessary information to the Transportation Manager on call before the close of the office.

Skills

Dispatch experience

Scheduling software

Education

High School Diploma or GED

Tools

Novus scheduling software

Job description

TheTransportation Dispatcher is responsible for scheduling and rerouting bus routes in order to meet the door-through-door transportation needs of the frail and elderly population. Physical attendance at an InnovAge facility is essential to performing the job duties.

• Maintains and runs the Routing software scheduling program.
• Acts as a liaison between transportation associates, managers and the Director of Transportation via phone calls or other technologies.
• Develops, prints and updates daily work and following day work schedules for each Transportation Associate utilizing the Routing scheduling program and distributes in a timely manner.
• Maintains and updates the participants’ database on a regular basis.
• Assumes responsibility for personnel and route substitution(s).
• Distributes all required information concerning the following day’s transportation schedules in a timely manner.
• Assists driver’s in the field with unplanned and changing situations in addition to keeping drivers updated on events such as cancellations, add‑on’s or changes in conditions.
• Handles the reservations for sub‑contracted rides.
• Performs the daily closing and ensures that all trips have been completed as planned. Forwards all necessary information to the Transportation Manager on call before the close of the office.

REQUIRED

• 1+ yr dispatch experience position or transportation operations that utilized scheduling software program.
• HIgh School Diploma or GED

PREFERRED

• Previous experience using Novus or similar software program
• Bilingual

InnovAge is dedicated to empowering seniors to live independently, allowing them to age in their own homes and communities safely. InnovAge offers an alternative to nursing homes through its Program of All-inclusive Care for the Elderly (PACE), which provides enrolled seniors with customized healthcare and social support at PACE Adult Day Health Centers. These centers are staffed by medical professionals who are committed to creating personalized care plans for each participant. At InnovAge, our team members are our greatest asset and have a significant impact on the lives of our participants every day. When you join InnovAge, you'll work alongside talented, respectful, and passionate colleagues within a patient‑centered care model.

InnovAge is committed to equal opportunity and affirmative action, and we strive to create a diverse and inclusive workplace. We consider all qualified candidates for employment without discrimination based on race, color, religion, sex, sexual orientation, gender identity/expression, national origin, disability, protected veteran status, pregnancy, or any other protected status. Salaries are determined by various factors such as qualifications, experience, and location, and do not include potential bonuses or benefits. Our extensive benefits package includes medical/dental/vision insurance, short and long-term disability, life insurance and AD&D, supplemental life insurance, flexible spending accounts, 401(k) savings, paid time off, and company‑paid holidays.

Applicants are considered until the position is filled.

$22.69-$28.37

Compensation Disclaimer

The pay may vary depending on job related factors, such as work location, experience, knowledge, skills, education, certifications, training and internal equity. InnovAge offers a comprehensive benefits package, which includes medical, dental, vision, 401(k) plan with company match, short and long‑term disability, life insurance, supplemental life insurance, ADD, flexible spending account, paid time off and company paid holidays.

Attention Florida Applicants

This position requires a background screening through the Florida Care Provider Background Screening Clearinghouse.
For more information, please visit the Clearinghouse Education and Awareness website: https://info.flclearinghouse.com

Your trust matters to us, and we appreciate your interest in joining InnovAge.