Compassionate Client Service & Final Gift Coordinator

Pieper Veterinary; Middletown (CT); On-site; USD 28,000 - 33,000; Part time

Job summary

Pieper Memorial Veterinary Center in Middletown, CT seeks a compassionate Customer Service Representative / Final Gift Coordinator to join our team. This role combines exceptional client service with coordinating final gift and memorial services for beloved pets.

Ideal candidates are organized, empathetic, and able to communicate effectively with grieving families while maintaining accuracy and attention to detail. Experience with veterinary or healthcare client service is a plus.

Qualifications

• Previous customer service experience required.
• Strong communication and interpersonal skills.
• Empathy and professionalism in emotionally sensitive situations.
• Excellent organizational skills and attention to detail.
• Ability to manage multiple responsibilities with accuracy.
• Strong computer and administrative skills.
• Ability to work independently and in a team.
• Commitment to delivering exceptional client service.

Responsibilities

• Communicate with clients professionally and compassionately.
• Answer phones and assist with client inquiries.
• Coordinate final gift and memorial services accurately and respectfully.
• Provide updates and information to clients regarding memorial arrangements.

Skills

Customer service

Communication

Empathy

Organization

Attention to detail

Multitasking

Administrative skills

Team player

Tools

EzyVet

Job description

Pieper Memorial Veterinary Center in Middletown, CT seeks a compassionate Customer Service Representative / Final Gift Coordinator to join our team. This role combines exceptional client service with coordinating final gift and memorial services for beloved pets.

Ideal candidates are organized, empathetic, and able to communicate effectively with grieving families while maintaining accuracy and attention to detail. Experience with veterinary or healthcare client service is a plus.