Compassionate Client Care & Memorial Gift Coordinator

Pieper-Veterinary-3; Middletown (CT); On-site; USD 28,000 - 33,000; Part time

Job summary

Pieper Memorial Veterinary Center in Middletown, CT is seeking a compassionate part-time Customer Service Representative / Final Gift Coordinator to support grieving families with empathy and professionalism while coordinating memorial services. The role blends client service with careful memorial coordination and documentation.

The ideal candidate is organized, detail-oriented, and able to communicate clearly with clients during emotional times, balancing compassionate care with accuracy and

Qualifications

• Previous customer service experience required.
• Strong communication and interpersonal skills.
• Ability to communicate with empathy and professionalism during emotionally sensitive situations.
• Exceptional organizational skills and attention to detail.
• Ability to manage multiple responsibilities while maintaining accuracy.
• Strong computer and administrative skills.
• Ability to work independently and as part of a team.
• Commitment to providing exceptional client service.

Responsibilities

• Communicate with clients professionally and compassionately.
• Answer phones and assist with client inquiries.
• Coordinate final gift and memorial services accurately and respectfully.
• Provide updates and information to clients regarding memorial arrangements.

Skills

Customer service

Communication

Empathy

Organization

Attention to detail

Multitasking

Administrative skills

Teamwork

Tools

EzyVet

Job description

Pieper Memorial Veterinary Center in Middletown, CT is seeking a compassionate part-time Customer Service Representative / Final Gift Coordinator to support grieving families with empathy and professionalism while coordinating memorial services. The role blends client service with careful memorial coordination and documentation.

The ideal candidate is organized, detail-oriented, and able to communicate clearly with clients during emotional times, balancing compassionate care with accuracy and