Compassionate Centralized Scheduler — EPIC & Patient Access

Premier Community Healthcare Grp.; Dade City (FL); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Hands-on training with EPIC

Clear pathways to grow within Patient Support Services

Comprehensive benefits and paid time off

Job summary

A community healthcare provider in Dade City, FL, is seeking a Centralized Scheduler to facilitate patients' access to care through scheduling and customer service. The ideal candidate will have a High School Diploma or GED, proficiency in EHR/EPIC systems, and exceptional communication skills. This role offers mission-driven work in a supportive call center culture while ensuring accurate scheduling and enhancing patient interactions. Enjoy comprehensive benefits and opportunities for growth within Patient Support Services.

Qualifications

• Comfort using EHR/EPIC and multi-line phones; fast, accurate data entry.
• Strong customer service, communication, and problem-solving skills.
• Ability to adapt in a dynamic, high-volume call environment.

Responsibilities

• Answer incoming calls and schedule across multiple service lines.
• Verify demographics, update records, and document interactions accurately.
• Provide clear instructions on forms, fees, and what to bring to visits.
• Transfer/route clinical and billing calls per protocol.
• Proactively reschedule and resolve basic issues to keep patient flow on track.
• Uphold HIPAA and service standards in every interaction.

Skills

Customer service skills

Strong communication

Problem-solving skills

Fast, accurate data entry

Education

High School Diploma or GED

Tools

EHR/EPIC

Multi-line phones

Job description

A community healthcare provider in Dade City, FL, is seeking a Centralized Scheduler to facilitate patients' access to care through scheduling and customer service. The ideal candidate will have a High School Diploma or GED, proficiency in EHR/EPIC systems, and exceptional communication skills. This role offers mission-driven work in a supportive call center culture while ensuring accurate scheduling and enhancing patient interactions. Enjoy comprehensive benefits and opportunities for growth within Patient Support Services.