Epic Scheduling & Access Specialist

Community Health Of South Florida Inc; Hammocks (FL); On-site; USD 23,000 - 29,000; Full time

Job summary

Community Health Of South Florida Inc is seeking a Patient Access Systems Assistant to manage provider scheduling templates and ensure timely patient access through Epic and related platforms. This role handles template requests, maintains the daily operational flow, and supports Epic, Solution Reach, and other patient engagement tools to deliver a seamless patient experience.

The ideal candidate has at least 2 years of Epic Cadence/Prelude experience, strong communication skills, and detail

Qualifications

• Two years’ experience using Epic Cadence and Prelude; scheduling patient appointments, handling Inbaskets and work-queues.
• Experience with MyChart patient engagement from enrolling patients to addressing requests.
• One year in ambulatory clinic and/or building templates in Epic (preferred).
• Proficient in Microsoft Office Suite and other scheduling tools (e.g., Solution Reach).
• Strong verbal and written communication; professional phone etiquette.

Responsibilities

• Create and update clinic and provider templates within the Epic Template Edit Module.
• Process requests for assignments such as vacations, Master Changes, and multi-month schedules.
• Collaborate with Scheduling Operations Analysts and leaders to support access.
• Ensure integrity of templates through regular system audits.
• Develop documentation and guidelines related to templates and procedures.
• Serve as content expert for template builds during projects and meetings.
• Communicate reschedules to ensure patients are moved appropriately.
• Analyze new workflows when technology is implemented; act as SME for current workflows.
• Identify areas for improvement and collaborate to initiate changes.
• Maintain daily maintenance of provider schedules and template changes in Epic and other systems.
• Process template changes due to PTO or urgent needs.
• Support Epic scheduling templates by processing change requests and updates with stakeholders.
• Log and track provider schedule requests for audit and reporting.
• Provide technical/administrative support in scheduling workflows.
• Monitor and triage Epic In-Basket messages and Solution Reach/web messages.

Skills

Epic Cadence/Prelude

MyChart

Solution Reach

Microsoft Office Suite

Communication

Time management

Detail orientation

Team collaboration

Provider scheduling workflows

Education

High School Diploma or GED

Associate’s degree preferred

Tools

Epic Cadence / Prelude

MyChart

Solution Reach

Job description

Community Health Of South Florida Inc is seeking a Patient Access Systems Assistant to manage provider scheduling templates and ensure timely patient access through Epic and related platforms. This role handles template requests, maintains the daily operational flow, and supports Epic, Solution Reach, and other patient engagement tools to deliver a seamless patient experience.

The ideal candidate has at least 2 years of Epic Cadence/Prelude experience, strong communication skills, and detail