Compassionate Admissions Coordinator - Healthcare Facility

PACS Group (United Kingdom); United States; On-site; USD 29,000 - 36,000; Full time

Benefits offered by this job

Health insurance

HSA and FSA options

401(k) retirement plan with company

Short-term and long-term disability

Life and critical illness insurance

Employee Assistance Program (EAP)

Discounted PACS stock purchase program

Job summary

Vasona Creek Healthcare Center in Los Gatos, CA seeks a friendly Admissions Assistant to be the welcoming face for new residents, families, and partner hospitals. You will work with the Admissions Director to ensure a smooth intake and transition into care.

In this full-time role, you will coordinate scheduling, verify benefits, conduct facility tours, and maintain compliant records while collaborating with nursing, social services, and admin teams.

Qualifications

• Experience in healthcare admissions or skilled nursing is preferred.
• Knowledge of Medicare, Medicaid, and health insurance verification processes.
• Excellent interpersonal, communication, and customer service skills.
• Strong organization, confidentiality, and attention to detail.

Responsibilities

• First Point of Contact: Greet prospective residents, families, and healthcare professionals warmly in person and over the phone.
• Admissions Coordination: Assist with scheduling resident intake, managing pre-admission documentation, and preparing welcoming admission packets.
• Referral Management: Follow up with hospitals, physicians, and case managers to secure the timely transfer of clinical information.
• Financial Verification: Help verify insurance benefits (Medicare, Medicaid, commercial plans) and handle authorizations.
• Facility Tours: Conduct personalized tours of our state-of-the-art rehabilitation gym and facility for prospective families.
• Team Collaboration: Partner with nursing, social services, and administrative staff to deliver an organized transition.
• Compliance & Records: Maintain accurate, up-to-date documentation in accordance with state, federal, and company guidelines.

Skills

Interpersonal skills

Communication

Customer service

MS Office

EHR systems

Tools

MS Office Suite

EHR software

Job description

Vasona Creek Healthcare Center in Los Gatos, CA seeks a friendly Admissions Assistant to be the welcoming face for new residents, families, and partner hospitals. You will work with the Admissions Director to ensure a smooth intake and transition into care.

In this full-time role, you will coordinate scheduling, verify benefits, conduct facility tours, and maintain compliant records while collaborating with nursing, social services, and admin teams.