Compassionate Admissions & Care Navigator

Burrell Behavioral Health; St. Louis (MO); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Employee Assistance Program

Mileage Reimbursement

Employee Discounts

Career mobility

Job summary

Burrell Behavioral Health is seeking an Admissions Specialist to join our Recovery Services team in St. Louis. You will guide clients through the admissions process, perform screenings, document referrals, and coordinate with care managers and billing to ensure smooth transitions into services.

You’ll maintain accurate records, contribute to census management, and uphold confidentiality while delivering compassionate, client-centered service in a collaborative, mission-driven environment.

Qualifications

• Demonstrated verbal and written communication skills
• Ability to prioritize responsibilities, manage multiple tasks, meet deadlines
• Basic computer skills including Word/Excel
• Knowledge of confidentiality laws related to mental health and substance use disorders

Responsibilities

• Create a welcoming admissions experience by building rapport and delivering excellent customer service
• Guide clients through screenings (phone or in person) and document referral information
• Complete admissions in databases including face sheets, releases, residency, and financial information
• Coordinate with Care Managers to verify insurance and support transitions into services
• Collaborate with Billing to ensure admissions, transfers and discharges are processed timely and batched to payers
• Maintain census levels and waiting lists in line with CARF/DMH standards

Skills

Verbal communication

Written communication

Attention to detail

Confidentiality laws

Customer service

Education

High school diploma or GED

Tools

Microsoft Word

Microsoft Excel

Job description

Burrell Behavioral Health is seeking an Admissions Specialist to join our Recovery Services team in St. Louis. You will guide clients through the admissions process, perform screenings, document referrals, and coordinate with care managers and billing to ensure smooth transitions into services.

You’ll maintain accurate records, contribute to census management, and uphold confidentiality while delivering compassionate, client-centered service in a collaborative, mission-driven environment.