Admissions & Care Coordination Specialist

Brightli; St. Louis (MO); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Employee Assistance Program

Mileage Reimbursement

Employee Discounts

Job summary

Brightli in St. Louis, MO, seeks an Admissions Specialist to guide clients through the admissions process, perform screenings, complete documentation, and coordinate insurance with Care Managers for a smooth transition into services.

The role emphasizes compassionate customer service, precise record-keeping, and collaboration with clinical, billing, and program staff, with a strong commitment to ethical practices and confidentiality.

Qualifications

• High school diploma or GED is required.
• Excellent verbal and written communication to build rapport.
• Strong multitasking, deadlines, and attention to detail.
• Basic computer skills, including Word and Excel, and knowledge of confidentiality laws.

Responsibilities

• Create a welcoming admissions experience by building rapport, delivering exceptional customer service, and responding professionally to new client referrals.
• Guide prospective clients through telephone or face-to-face screenings and document referral information using the appropriate process.
• Complete admissions in applicable databases, including face sheets, releases of information, residency documentation, and financial information.
• Partner with Care Managers to coordinate clients’ insurance information and support a smooth transition into services.
• Collaborate with the billing department to ensure admissions, transfers, and discharges are completed within required timeframes and successfully batched to the payer.
• Help program sites maintain census levels consistent with the applicable service model for medically monitored inpatient detoxification, residential, and/or outpatient services.
• Maintain waiting lists in accordance with CARF and DMH standards.
• Build positive, professional relationships with clients, referral sources, and coworkers while following the Code of Ethics and System policies.
• Support clinical team members with letters, forms, and other administrative needs.
• Enter data, complete required reports, and maintain records within established timeframes.
• Review files and charts, compile chart information, assist with filing, and correct technical deficiencies within the appropriate timeframe.
• Operate phone systems and help ensure timely, professional communication.
• Perform additional duties as assigned by Leadership.

Skills

Verbal communication

Written communication

Attention to detail

Confidentiality knowledge

Multitasking

Education

High school diploma or GED

Tools

Microsoft Word

Microsoft Excel

Job description

Brightli in St. Louis, MO, seeks an Admissions Specialist to guide clients through the admissions process, perform screenings, complete documentation, and coordinate insurance with Care Managers for a smooth transition into services.

The role emphasizes compassionate customer service, precise record-keeping, and collaboration with clinical, billing, and program staff, with a strong commitment to ethical practices and confidentiality.