Compassionate Administrative Support Specialist

sci; Amarillo (TX); On-site; USD 28,000 - 36,000; Full time

Job summary

sci provides administrative and clerical support to funeral home, cemetery, crematory, or a combination of these facilities. You will greet the public and provide information on services with compassion and accuracy.

Responsibilities include processing death certificates, permits, payments, memorial orders, and assisting staff while maintaining confidentiality and high organizational standards.

Qualifications

• 1–2 years of experience in an office clerical or customer service capacity.
• Experience working in a customer-focused and fast-paced professional environment.
• MS Office Suite experience preferred.

Responsibilities

• Prepares death certificates, prayer cards and related documents.
• Completes required permits and/or certificates.
• Prepares and processes Veteran's paperwork.
• Prepares marker monument placement paperwork.
• Ensures documentation to support products and services is accurate and compliant.
• Prepares and distributes daily schedules, reports and documents.
• Receives and processes payments and contracts.
• Coordinates ordering of memorials and related products and manages storage inventory.
• Orders office supplies.
• Oversees installation orders to grounds and maintenance departments.
• Processes accounts payable transactions.
• Assists with obituaries.
• Assists Location Management, Sales, Family Service Counselors and payroll as needed.
• Acts as backup to Receptionist.
• Greets family members and friends.
• Communicates client family needs promptly to staff.
• Conveys empathy with client family members at all times.
• Responds to customer inquiries via phone, internet and in person.
• Maintains confidentiality with county clerk, medical examiner and physicians.

Skills

Compassion & empathy

Verbal & written communication

Organizational skills

Confidentiality

Education

High School or equivalent

Tools

MS Office Suite

Job description

sci provides administrative and clerical support to funeral home, cemetery, crematory, or a combination of these facilities. You will greet the public and provide information on services with compassion and accuracy.

Responsibilities include processing death certificates, permits, payments, memorial orders, and assisting staff while maintaining confidentiality and high organizational standards.