Compassionate Field Operations & Admin Assistant

Service Corporation International; Canóvanas (PR); On-site; USD 28,000 - 42,000; Full time

Job summary

Service Corporation International is seeking an administrative assistant to provide clerical support to a funeral home, cemetery, crematory or a combination of these facilities. This role includes greeting the public and offering general information on services to meet customer expectations.

Responsibilities include preparing death certificates and related documents, handling payments and contracts, scheduling, obituary assistance, and coordinating memorial orders.

Qualifications

• High School diploma or equivalent required.
• 1 - 2 years of experience in an office clerical or customer service capacity.
• Experience in a customer-focused, fast-paced professional environment preferred.

Responsibilities

• Prepares death certificates, prayer cards and related documents
• Completes required permits and or certificates
• Prepares and processes Veteran's Paperwork
• Prepares marker monument placement paperwork
• Ensures required documentation to support requested products and services are accurate and complies with state/federal regulations and company rules
• Prepares and distributes daily schedules, reports, and documents
• Receives and processes payments and contracts
• Coordinates the ordering of memorials and related products and the control of storage inventory for vaults and markers
• Orders office supplies
• Oversees the processing of installation orders to grounds and maintenance departments
• Processes accounts payable transactions
• Assists with the preparation of obituaries
• Assists Location Management, Sales, Family Service Counselors and payroll as needed
• Acts as backup to Receptionist
• Greets family members and friends
• Communicates client family's needs promptly and accurately to the appropriate staff member
• Conveys a sense of concern and empathy with client family members at all times
• Responds to customer inquiries via telephone, internet and in person
• Maintains professional and cooperative relationships with county clerk, medical examiner and physicians

Skills

Good verbal and written communication

Strong organizational skills

Detail oriented

High level of compassion and integrity

Ability to maintain confidentiality

Basic mathematics skills

Education

High School or equivalent

Tools

MS Office Suite

Job description

Service Corporation International is seeking an administrative assistant to provide clerical support to a funeral home, cemetery, crematory or a combination of these facilities. This role includes greeting the public and offering general information on services to meet customer expectations.

Responsibilities include preparing death certificates and related documents, handling payments and contracts, scheduling, obituary assistance, and coordinating memorial orders.