Compassionate Field Operations & Administrative Assistant

Service Corporation International; Virginia Beach (VA); On-site; USD 32,000 - 42,000; Full time

Job summary

Service Corporation International is seeking an energetic administrative assistant to support a funeral home, cemetery, or related facilities. You will greet the public, provide information on services, and help ensure customer expectations are met with empathy and professionalism.

The role involves handling death certificates, permits, veteran paperwork, and memorial logistics, while coordinating payments, schedules, and reports.

Qualifications

• High School diploma or equivalent required.
• 1–2 years of clerical or customer service experience.
• Experience in a customer-focused, fast-paced environment preferred.
• Proficiency with MS Office.
• Strong written and verbal communication skills.
• Excellent organizational skills and attention to detail.
• Ability to maintain confidentiality and demonstrate compassion.
• Working knowledge of office equipment and basic math.

Responsibilities

• Prepares death certificates, prayer cards and related documents.
• Completes permits and certificates.
• Prepares and processes Veteran's Paperwork.
• Prepares marker monument placement paperwork.
• Ensures required documentation to support requested products and services are accurate and complies with state/federal regulations and company rules.
• Prepares and distributes daily schedules, reports, and documents.
• Receives and processes payments and contracts.
• Coordinates the ordering of memorials and related products and the control of storage inventory for vaults and markers.
• Orders office supplies.
• Oversees the processing of installation orders to grounds and maintenance departments.
• Processes accounts payable transactions.
• Assists with the preparation of obituaries.
• Assists Location Management, Sales, Family Service Counselors and payroll as needed.
• Acts as backup to Receptionist.
• Greets family members and friends.
• Communicates client family’s needs promptly and accurately to the appropriate staff member.
• Conveys a sense of concern and empathy with client family members at all times.
• Responds to customer inquiries via telephone, internet and in person.
• Maintains professional and cooperative relationships with county clerk, medical examiner and physicians.

Skills

Customer service

Communication skills

Organizational skills

Confidentiality

Compassion & empathy

Detail oriented

Education

High School or equivalent

Tools

MS Office Suite

Job description

Service Corporation International is seeking an energetic administrative assistant to support a funeral home, cemetery, or related facilities. You will greet the public, provide information on services, and help ensure customer expectations are met with empathy and professionalism.

The role involves handling death certificates, permits, veteran paperwork, and memorial logistics, while coordinating payments, schedules, and reports.