Compassionate Field Operations & Admin Assistant

Service Corporation International; New Orleans (LA); On-site; USD 25,000 - 40,000; Full time

Job summary

Service Corporation International (SCI) seeks an administrative associate to provide clerical support across funeral home, cemetery, or crematory settings. You will greet the public, manage documents, and handle payments with empathy and accuracy, ensuring regulatory compliance and timely communication with staff.

You will prepare certificates, process forms, assist with obituaries, and coordinate memorial orders.

Qualifications

• Experience in a customer-focused and fast-paced professional environment.
• Working knowledge of office equipment including computers, calculators, copiers, printers, and fax machines.

Responsibilities

• Prepares death certificates, prayer cards and related documents
• Completes required permits or certificates
• Prepares and processes Veteran’s Paperwork
• Prepares marker monument placement paperwork
• Ensures required documentation to support requested products and services is accurate and complies with state/federal regulations and company rules
• Prepares and distributes daily schedules, reports, and documents
• Receives and processes payments and contracts
• Coordinates the ordering of memorials and related products and the control of storage inventory for vaults and markers
• Orders office supplies
• Oversees the processing of installation orders to grounds and maintenance departments
• Processes accounts payable transactions
• Assists with the preparation of obituaries
• Assists Location Management, Sales, Family Service Counselors and payroll as needed
• Acts as backup to Receptionist
• Greets family members and friends
• Communicates client family’s needs promptly and accurately to the appropriate staff member
• Conveys a sense of concern and empathy with client family members at all times
• Responds to customer inquiries via telephone, internet and in person
• Maintains professional and cooperative relationships with county clerk, medical examiner and physicians

Skills

Customer service

Verbal communication

Office equipment

Education

High School or equivalent

Tools

MS Office Suite

Job description

Service Corporation International (SCI) seeks an administrative associate to provide clerical support across funeral home, cemetery, or crematory settings. You will greet the public, manage documents, and handle payments with empathy and accuracy, ensuring regulatory compliance and timely communication with staff.

You will prepare certificates, process forms, assist with obituaries, and coordinate memorial orders.