Compassionate Field Operations Admin Assistant

sci; Town of Florida (NY); On-site; USD 32,000 - 42,000; Full time

Job summary

SCI is seeking an administrative/clerical associate to support funeral home, cemetery, or crematory operations in Cocoa, FL. The role involves greeting the public, providing information on services, and handling paperwork with care and sensitivity.

Responsibilities include preparing certificates, processing payments, coordinating memorial orders, and assisting with obituaries. Strong communication, confidentiality, and compassion are essential in a fast-paced environments.

Qualifications

• 1-2 years of experience in an office clerical or customer service capacity.
• Experience in a customer-focused, fast-paced professional environment.

Responsibilities

• Prepare death certificates, prayer cards and related documents.
• Complete required permits and certificates.
• Prepare and process Veteran's Paperwork.
• Prepare marker monument placement paperwork.
• Ensure documentation supports requested services complies with regulations and company rules.
• Prepare and distribute daily schedules, reports and documents.
• Receive and process payments and contracts.
• Coordinate ordering of memorials and related products and control storage inventory.
• Order office supplies.
• Oversee processing of installation orders to grounds and maintenance departments.
• Process accounts payable transactions.
• Assist with obituary preparation.
• Assist Location Management, Sales, Family Service Counselors and payroll as needed.
• Act as backup to Receptionist.
• Greet family members and friends.
• Communicate client family needs promptly to appropriate staff.
• Convey empathy with client families at all times.
• Respond to inquiries via phone, web and in person.
• Maintain relationships with county clerk, medical examiner and physicians.

Skills

Customer service

Office clerical work

Communication skills

Organization

Confidentiality

Compassion and integrity

Education

High School or equivalent

Tools

MS Office Suite

Job description

SCI is seeking an administrative/clerical associate to support funeral home, cemetery, or crematory operations in Cocoa, FL. The role involves greeting the public, providing information on services, and handling paperwork with care and sensitivity.

Responsibilities include preparing certificates, processing payments, coordinating memorial orders, and assisting with obituaries. Strong communication, confidentiality, and compassion are essential in a fast-paced environments.