Community Technician: 24/7 Crisis Support & Care

brc; New York (NY); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vacation time

Holidays

403(b) retirement plan

Tuition assistance

FSA—healthcare

Staff wellbeing

Job summary

BRC is hiring a Community Technician in New York, NY. This full-time role provides frontline support to individuals experiencing homelessness. You will monitor, engage, and assist residents with safety, crisis response, and documentation.

Training and certifications are provided, with opportunities to align with case management paths. Join a mission-driven team offering tuition assistance, health benefits starting Day One, and a retirement plan, while working shifts that include mornings,

Qualifications

• High School diploma or GED required.
• Strong communication skills and basic computer proficiency.
• Ability to remain calm under pressure and maintain professional boundaries.
• Willingness to obtain required certifications.
• Preferred: experience with homelessness, mental health, or substance use populations.

Responsibilities

• Maintain a safe, orderly residential environment through active monitoring and rounds.
• Engage residents using trauma-informed and de-escalation techniques.
• Respond to conflicts, safety concerns, and crises professionally.
• Screen residents and visitors while maintaining dignity and security.
• Provide emergency support (First Aid/CPR, Narcan - training provided).
• Complete documentation (logbooks, incident reports, progress notes).
• Support fire safety procedures, inspections, and compliance.
• Assist with meals, escorts, inventory, and facility upkeep.
• Related duties as assigned.

Skills

Empathy

Communication

Calm under pressure

Education

High School diploma or GED

Job description

BRC is hiring a Community Technician in New York, NY. This full-time role provides frontline support to individuals experiencing homelessness. You will monitor, engage, and assist residents with safety, crisis response, and documentation.

Training and certifications are provided, with opportunities to align with case management paths. Join a mission-driven team offering tuition assistance, health benefits starting Day One, and a retirement plan, while working shifts that include mornings,