Community Support & Admin Specialist

Associa; Glen Allen (VA); Vor Ort; USD 23.000 - 25.000; Vollzeit

Zusammenfassung

Associa is hiring a Community Support Specialist to provide administrative support to homeowners, the Community Manager, and internal staff at the corporate office in Glen Allen. The role is an onsite position with daily responsibilities spanning back-office tasks, communication management, and coordination of maintenance and board activities.

The ideal candidate will have 2+ years of office experience, strong customer service and communication skills, proficiency in Microsoft Office, and a

Qualifikationen

• 2+ years of office support, clerical, or administrative experience in a corporate environment.
• Customer service driven and team oriented.
• Excellent written and spoken communication with conflict resolution skills.
• Proficient in Microsoft Office (Word, Excel, Outlook).
• Proactive, takes initiative, attention to detail, and meets deadlines.

Aufgaben

• Onsite role working Monday - Friday, 8am-5pm.
• Back office, managing phones and emails.
• Research and respond to inquiries in-person, by phone, and email.
• Activate and issue pool passes, parking passes, and key FOBS.
• Receive, sort, log, and distribute mail and packages.
• Data entry and update information in the database; record and track documents.
• Issue violation letters to homeowners and follow-up to ensure corrections.
• Assist with maintenance requests and coordinate vendors for onsite work.
• Assist in preparing board packages and schedule monthly/annual board meetings.
• Create and send weekly communications by mail and email to homeowners.
• Assist homeowners with monthly payments, researching accounts and delinquencies.
• Assist homeowners with architectural review forms and follow-up with Board decisions.
• Assist with other projects as assigned.

Kenntnisse

Customer service

Communication skills

Team oriented

Microsoft Office

Tools

Microsoft Office Suite

Jobbeschreibung

Associa is hiring a Community Support Specialist to provide administrative support to homeowners, the Community Manager, and internal staff at the corporate office in Glen Allen. The role is an onsite position with daily responsibilities spanning back-office tasks, communication management, and coordination of maintenance and board activities.

The ideal candidate will have 2+ years of office experience, strong customer service and communication skills, proficiency in Microsoft Office, and a