Community Support Specialist

Associa; Glen Allen (VA); On-site; USD 23,000 - 25,000; Full time

Job summary

Associa is hiring a Community Support Specialist to provide administrative support to homeowners, the Community Manager, and internal staff at the corporate office in Glen Allen. The role is an onsite position with daily responsibilities spanning back-office tasks, communication management, and coordination of maintenance and board activities.

The ideal candidate will have 2+ years of office experience, strong customer service and communication skills, proficiency in Microsoft Office, and a

Qualifications

• 2+ years of office support, clerical, or administrative experience in a corporate environment.
• Customer service driven and team oriented.
• Excellent written and spoken communication with conflict resolution skills.
• Proficient in Microsoft Office (Word, Excel, Outlook).
• Proactive, takes initiative, attention to detail, and meets deadlines.

Responsibilities

• Onsite role working Monday - Friday, 8am-5pm.
• Back office, managing phones and emails.
• Research and respond to inquiries in-person, by phone, and email.
• Activate and issue pool passes, parking passes, and key FOBS.
• Receive, sort, log, and distribute mail and packages.
• Data entry and update information in the database; record and track documents.
• Issue violation letters to homeowners and follow-up to ensure corrections.
• Assist with maintenance requests and coordinate vendors for onsite work.
• Assist in preparing board packages and schedule monthly/annual board meetings.
• Create and send weekly communications by mail and email to homeowners.
• Assist homeowners with monthly payments, researching accounts and delinquencies.
• Assist homeowners with architectural review forms and follow-up with Board decisions.
• Assist with other projects as assigned.

Skills

Customer service

Communication skills

Team oriented

Microsoft Office

Tools

Microsoft Office Suite

Job description

With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.

Job Description

Community Group Inc., an Associa company, is hiring a Community Support Specialist to provide administrative support to homeowners, Community Manager, and internal staff. This role will sit at the corporate office in Glen Allen.

Daily responsibilities:

• Onsite role working Monday - Friday, 8am-5pm.
• Back office, managing phones and emails.
• Research and respond to inquiries in-person, by phone, and email.
• Activate and issue pool passes, parking passes, and key FOBS.
• Receive, sort, log, and distribute mail and packages.
• Data enter and update information in the database; record and track documents and information.
• Issues violation letters to homeowners and follow-up to ensure corrected.
• Assist with maintenance requests and work orders; schedule and coordinate maintenance vendors and contractors for work to be done onsite.
• Assist in preparing board packages. Coordinate and schedule monthly and annual board meetings.
• Create and send out weekly mass communications by mail and email to homeowners notifying them of maintenance onsite, HOA guidelines, and community events.
• Assist homeowners with monthly payments, researching accounts and delinquencies.
• Assist homeowners in completing architectural review forms and follow-up with homeowners on the Board’s decision.
• Assist with other projects as assigned.

Hourly pay rate: $17-$18.

Requirements

• 2+ years of office support, clerical support, or administrative assistant experience in a corporate or office environment.
• Customer service driven and team oriented.
• Excellent communication skills (written and spoken) with knowledge of conflict resolution techniques.
• Well versed in Microsoft Office Suite (Word, Excel, Outlook).
• Proactive, takes initiative, attention to detail, and meet time sensitive deadlines.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.