Assistant Community Manager (Part Time)

Associa; Mechanicsville (VA); On-site; USD 36,000 - 39,000; Part time

Job summary

Associa Community Group in Mechanicsville, VA is hiring a Part Time Assistant Community Manager to support its community. This onsite role works with the Community Manager, homeowners, board members and staff to manage office tasks, scheduling and project coordination.

The candidate should have 2+ years of administrative experience, strong communication and customer service skills, and proficiency with Microsoft Office.

Qualifications

• 2+ years of administrative and clerical support experience.
• Strong customer service and communication skills.
• Experience coordinating schedules and handling multiple tasks.

Responsibilities

• Meet and greet homeowners, residents, Board members, and vendors.
• Activate and issue pool passes.
• Receive, sort, log, and distribute mail and packages.
• Data enter and update information in the database.
• Assist with inspections; issue violation letters and follow-up.
• Coordinate maintenance requests and vendors for on-site work.
• Prepare board packets and schedule meetings.
• Create and send weekly communications to homeowners.
• Assist with monthly payments and delinquencies.
• Assist homeowners with architectural review forms.
• Manage Club House rentals and janitorial staff.
• Assist with other projects as assigned.

Skills

Customer service

Communication

Team oriented

Project management

Attention to detail

Tools

Microsoft Office

Job description

With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities.

To learn more, visit www.associaonline.com.

Job Description

Associa Community Group is hiring a Part Time Assistant Community Manager to support its community in Mechanicsville, VA.

The Assistant Community Manager is the liaison among the Community Manager, homeowners, members of the Board of Directors, Committee Members, and the association management staff. The Assistant Community Manager is an onsite role who assists the Community Manager with office, administrative and clerical functions, coordinating and scheduling, and project management. Team collaboration and customer service driven are essential for success in this role.

This is a part time role working 30 hours a week:

• hours each day, Monday - Friday.

Daily responsibilities

• Meet and greet homeowners, residents, members of the Board of Directors, maintenance vendors and contractors. Research and respond to inquiries in-person, by phone, and email.
• Activate and issue pool passes.
• Receive, sort, log, and distribute mail and packages.
• Data enter and update information in the database; record and track documents and information.
• Assist in conducting inspections. Issues violation letters to homeowners and follow-up to ensure corrected.
• Assist with maintenance requests and work orders; schedule and coordinate maintenance vendors and contractors for work to be done onsite.
• Assist in preparing board packets and agendas. Coordinate and schedule monthly, quarterly, and annual board meetings.
• Create and send out weekly mass communications by mail and email to homeowners notifying them of maintenance onsite, HOA guidelines, and community events.
• Assist homeowners with monthly payments, researching accounts and delinquencies.
• Assist homeowners in completing architectural review forms and follow-up with homeowners on the Board’s decision.
• Manage Club House rentals.
• Coordinate janitorial and cleaning staff.
• Assist with other projects as assigned.

Hourly pay rate: $26-$28.

Requirements

• 2+ years of administrative and clerical support experience. in community association, apartment management, leasing, vacation rental, hotel, or hospitality.
• Customer service driven and team oriented.
• Excellent communication skills (written and spoken) with knowledge of conflict resolution techniques.
• Effective project management skills; ability to prioritize and manage multiple projects in various stages of completion and communicate with all parties involved.
• Well versed in Microsoft Office Suite (Word, Excel, Outlook).
• Reliable, dependable, punctual, attention to detail.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.