Administrative Assistant

Associa; Glen Allen (VA); On-site; USD 23,000 - 25,000; Full time

Job summary

Community Group Inc., an Associa company, is hiring an Administrative Assistant for its corporate office in Glen Allen, Virginia. The role involves back-office duties, handling phones and emails, responding to inquiries, and coordinating with vendors for on-site maintenance.

The position requires 2+ years of office support experience, excellent communication skills, and proficiency with Microsoft Office Suite. The role is based at the corporate office in Glen Allen.

Qualifications

• 2+ years of office support, clerical, or administrative assistant experience in a corporate or office environment.

Responsibilities

• Back office tasks: manage phones and emails.
• Research and respond to inquiries in-person, by phone, and by email.
• Activate and issue pool passes, parking passes, and key FOBS.
• Receive, sort, log, and distribute mail and packages.
• Data entry and updating information in the database; record and track documents.

Skills

Customer service

Communication skills

Team orientation

Proactivity

Conflict resolution

Tools

Microsoft Word

Microsoft Excel

Outlook

Job description

Community Group Inc., an Associa company, is hiring an Administrative Assistant for its corporate office in Glen Allen.

Daily responsibilities:

• Back office, managing phones and emails.
• Research and respond to inquiries in-person, by phone, and email.
• Activate and issue pool passes, parking passes, and key FOBS.
• Receive, sort, log, and distribute mail and packages.
• Data enter and update information in the database; record and track documents and information.
• Issues violation letters to homeowners and follow-up to ensure corrected.
• Assist with maintenance requests and work orders; schedule and coordinate maintenance vendors and contractors for work to be done onsite.
• Assist in preparing board packages. Coordinate and schedule monthly and annual board meetings.
• Create and send out weekly mass communications by mail and email to homeowners notifying them of maintenance onsite, HOA guidelines, and community events.
• Assist homeowners with monthly payments, researching accounts and delinquencies.
• Assist homeowners in completing architectural review forms and follow-up with homeowners on the Board’s decision.
• Assist with other projects as assigned.

Hourly pay rate: $17-$18.

Requirements

• 2+ years of office support, clerical support, or administrative assistant experience in a corporate or office environment.
• Customer service driven and team oriented.
• Excellent communication skills (written and spoken) with knowledge of conflict resolution techniques.
• Well versed in Microsoft Office Suite (Word, Excel, Outlook).
• Proactive, takes initiative, attention to detail, and meet time sensitive deadlines.

Company Description

With more than 300 branch offices across North America, Associa is building the future of community for more than 7.5 million residents worldwide. Our 15,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 48 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.