Community Services Coordinator – Bonus Eligible

Regus Management Group, LLC; Pleasanton (CA); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Work life balance

Paid time off

11 Company holidays

401K program with company match

Health care for full-time team members

Quarterly bonus plan

Training and development

Professional workplace community

Job summary

IWG in Pleasanton, CA is seeking a friendly Community Associate to help run our center operations and deliver great service to members. You will greet guests, assist with bookings, troubleshoot Wi-Fi, manage packages, and coordinate events.

This role requires multitasking and strong communication in a dynamic workspace. You will support invoice handling, onboarding, and daily center tasks while partnering with the City Manager for community events and promotional activities.

Qualifications

• Strong customer service experience and ability to handle multiple tasks.
• Excellent communication and relationship-building skills.
• Empathetic and adaptable to fast-changing situations.
• Experience using MS Office and basic IT equipment.

Responsibilities

• Greet customers and manage day-to-day center operations.
• Assist with Wi-Fi changes, directions, and package inquiries.
• Help guests with setup (projector, meetings) and invoice processing.
• Open service tickets for hot desks, rooms, and center issues.
• Plan and support local networking events and center communications.
• Coordinate posters, e-invites, and center notices for events.

Skills

Customer service

Communication

Teamwork

Empathy

Tools

MS Office

Job description

IWG in Pleasanton, CA is seeking a friendly Community Associate to help run our center operations and deliver great service to members. You will greet guests, assist with bookings, troubleshoot Wi-Fi, manage packages, and coordinate events.

This role requires multitasking and strong communication in a dynamic workspace. You will support invoice handling, onboarding, and daily center tasks while partnering with the City Manager for community events and promotional activities.