Community Services Administrator

FirstService Residential; Annapolis (MD); Presencial; USD 39.000 - 40.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical plans

Dental & Vision

401k match

Paid holidays

Time off

Travel occasionally

Descripción de la vacante

FirstService Residential is seeking a Resident Services Administrator to support day‑to‑day community association operations and provide exceptional customer service to residents and homeowners. You will work with the Board of Trustees and Management to maintain information systems, log requests, and manage communications across multiple channels.

The role emphasizes attention to governance documents, building systems knowledge, and confidential handling of information, with a focus on process

Formación

• Knowledge of Association Governing Documents, Rules and Regulations and general legal requirements of a community association
• Excellent customer service and open communication with residents, homeowners, Board of Trustees
• General knowledge of building systems and components
• Follow all Company policies and procedures
• Work with Management to learn site operations
• Log work requests in Connect and generate work orders for maintenance staff/contractors
• Update work orders with notes and actions taken by vendors
• Provide Board package with work order log
• Use resident alert feature for updates with Board authorization
• Assist homeowners and respond to inquiries or direct to appropriate party
• Log all homeowner inquiries in call log
• Assist with newsletter preparation where applicable

Responsabilidades

• Be knowledgeable of governing documents, rules, and regulations
• Provide excellent customer service and maintain communications with residents and Board
• Understand building systems and components
• Follow company policies and procedures
• Learn site operations with Management
• Log and manage work orders for vendors
• Update logs and close completed work orders
• Support Community Manager with information for Board packages
• Maintain community information in portal and respond to inquiries
• Assist homeowners by handling calls and directing to the right party
• Document homeowner inquiries in call logs
• Assist with preparing newsletters when needed

Conocimientos

Organizational skills

Communication skills

Word processing & computer skills

Critical thinking

MS Office / Outlook proficiency

Confidential information handling

Herramientas

Microsoft Office

Outlook

Descripción del empleo

FirstService Residential is seeking a Resident Services Administrator to support day‑to‑day community association operations and provide exceptional customer service to residents and homeowners. You will work with the Board of Trustees and Management to maintain information systems, log requests, and manage communications across multiple channels.

The role emphasizes attention to governance documents, building systems knowledge, and confidential handling of information, with a focus on process