Community & Property Office Coordinator

Sun Communities & Sun Outdoors; Cathedral City (CA); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

401(k) Plan with employer matching

Job summary

Sun Communities & Sun Outdoors is seeking an Office Coordinator to manage routine office tasks, assist with planning community events, and handle administrative duties within the California community. The role focuses on greeting residents, processing communications, and supporting property management activities.

The position requires a high school diploma, strong communication skills, and the ability to use Yardi and other office software.

Qualifications

• High School Diploma or GED (Required)
• 2 years in administrative experience (Required)
• 6 months in NetSuite (Preferred)
• 6 months in property management office experience (Preferred)
• Excellent written and verbal communication skills
• Strong customer service skills
• Excellent problem solving skills
• Intermediate computer proficiency
• Professional appearance
• Must have a valid driver's license

Responsibilities

• Greets and establishes rapport with guests, current and prospective residents. Fields community comments, suggestions and complaints to the Community Manager. (Essential)
• Prepares and distributes resident and community communications such as rule reminders, violation notices, rent increase letters, delinquency notices, eviction paperwork, lease addendums and renewals. (Essential)
• Collects and posts resident security deposits, processing fees, rent, inspection, application or other miscellaneous fees in Yardi; records in the proper accounts and issues receipts. (Essential)
• Completes and reconciles community reports in accordance with monthly calendar, including accounting reports, community traffic reports, and community activity reports. Maintains records and files in accordance with the Operations Manual. (Essential)
• Performs general administrative functions such as answering phones, typing, copying, faxing, and filing. (Essential)
• Reviews and codes invoices and statements for Community Manager approval.
• Schedules clubhouse rentals and processes rental fees.
• Ensures office supplies are sufficiently stocked and prepares supply orders as needed.
• Makes collection calls for site rental payments as directed by the Community Manager. Submits bad debt files to collections.
• Processes resident move-ins and move-outs in accordance with the Operations Manual.
• Assists with planning and coordinating resident relations events and activities within the community.
• Assists with the preparation of marketing materials, including brochures and flyers that pertain to homes for sale (new, pre-owned and brokered homes), community events, and other community-related information as directed by the Community Manager.
• Refers all sales prospects to the Community Manager and enters prospect information into Yardi in a timely manner.
• Assists prospective residents by checking the status of Sun Homes inventory. Reviews new and pre-owned home listings, shows homes to prospective residents, and assists with rental applications at the discretion of the Community Manager.
• Forwards Sun Homes customer service requests to the Community Manager in a timely fashion.
• Completes new move-in incentive requests for non-Sun Homes deals.
• Coordinates with the Underwriting team at the Main Office to obtain approvals on prospective resident applicants; tracks all approvals and denials.
• Maintains the petty cash fund, ensuring to record expenditures in the proper accounts.
• Prepares bank deposit slips and deposit funds as required; makes daily bank runs as needed.
• Driving is an essential function of the role and a business necessity as the Office Coordinator must independently complete various tasks such as making daily bank runs to deposit community funds, showing new and pre-owned inventory homes to prospective residents, purchasing or picking up office and clubhouse event supplies and travel within the property and to nearby locations as needed.
• Other duties as assigned.

Skills

Administrative experience

Excellent written and verbal沟通 skills

Customer service

Problem solving

Computer proficiency

Professional appearance

Driver's license

Education

High School Diploma or GED

Tools

NetSuite

Job description

Sun Communities & Sun Outdoors is seeking an Office Coordinator to manage routine office tasks, assist with planning community events, and handle administrative duties within the California community. The role focuses on greeting residents, processing communications, and supporting property management activities.

The position requires a high school diploma, strong communication skills, and the ability to use Yardi and other office software.